AN
IMPORTANT MESSAGE FROM SYSTEM ADMINISTRATOR
All
Service Users: Critical Notification
1.
Anti-Virus:
(a)
It
is the service users responsibility to maintain up to
date anti-virus, there will never come such a time that
virus are not a problem, any service user that contracts
a virus problem that impacts on other users ability to
use their services is legally responsible for the
results. Antivirus updates should be run at a minimum of
once a week if not more often, new viruses are released
almost daily at certain times of the year and each new
virus is more devastating than the previous. As an
internet user, each customer is as responsible to
protect other users’ abilities to utilize services as
much as their own ability, the internet is a large
common community and we all have responsibilities to
protect others in that community.
(b)
If
you receive an email from an unknown user, especially if
it has an attachment, under no circumstances should you
open that email
(c)
If
you suspect you may have contracted a Virus or Trojan do
not connect to the internet, contact support services
for advice on the possibility of having a virus and a
resolve to eradicate it
2.
Passwords:
(a)
Under
no circumstance will we contact you via email in regards
to personal information such as user names and
passwords. Recently there has been an email circulating
through many ISP’s around
Australia
in respects to users’ accounts or passwords, such
emails are fraudulent and should be deleted immediately,
under no circumstances should such an email be opened as
in doing so you may be transferring secure data from
your computer to an unknown recipient for the intentions
of fraud
(b)
It
should also be remember that at no time will your bank
perform such an act, any such email must be immediately
view as a personal security risk and immediately deleted
3.
Email:
(a)
It
has come to light that some users are operating ‘Mail
Washer’, this program must not be set to ‘bounce’
suspected SPAM, in doing so you may appear as a SPAM
source yourself and your service will be terminated
without notice
(b)
Some
customers are in the process of being identified as SPAM
sources. SPAM in Australia is legally regarded as any
email sent to a recipient that is unsolicited and is of
an advertising or fraudulent nature (not requested by
recipient), this is not only illegal but also carries
severe penalties and we are currently monitoring to
identify any service user who is committing such an
offence, some service users have already been
identified. Identification will result in immediate
legal action being initiated and immediate permanent
suspension of service. The new systems are able to
identify such offenders and we are currently monitoring
24 hours a day with the intention of clearly identifying
such offenders and we will take all legal action
available to prosecute for such offences to the fullest
extent of the law. To operate bulk emailing to persons
that have not requested you do so is legally and
ethically wrong and will not be tolerated
(c)
Unless
a customer has contracted a commercial grade service it
is in direct violation of contract to operate through
your internet connection any type of server for the
purposes of web, email, or otherwise. Identification of
such instances will be dealt with immediately and
severely
(d)
We
operate a complex system that identifies sources of SPAM
and viruses, if you believe you are not receiving
legitimate email please contact support and identify
this, often adjustments can be made when such instances
are identified. It may be that the service provider that
the person or organization that you want to receive
email from can not be permitted to communicate with our
systems due to the likelihood that their other customers
will also send email that the MAJORITY of our customers
do not want. We do have a totally unfiltered option
available for those that want to choose this, the
implications will be that in selecting that option you
will be responsible for processing all email you receive
and any unwanted email you receive will be your sole
responsibility
(e)
Do
not put your email address on a list or notification
service, most of the time you will start to receive bulk
unsolicited email from many other sources which can not
be stopped
(f)
It
you receive an unwanted email with an ‘unsubscribe’
option contained, to do unsubscribe or reply to the
email in any manner, most of the time doing this will
obtain the opposite and you will simply validate your
email address and receive more unwanted email from many
other sources
3.
S 4. Service Configuration:
All service users with the exception of some static IP
service users must at all times
have their service settings on automatic IP assignment
and automatic DNS assignment. Additionally, if you
are a commercial service user that does operate your own
email system you must not use any external DNS systems
unless you have prior written approval.
We
sincerely apologize to the majority of our customers
whom have treated their service and other service users
with respect. It is always a matter of a few individuals
that behave in a manner that impacts on innocent people,
we assure our valued customers that we are in progress
of clearly identifying these people and ensuring they no
longer impact on your experience with us as a valued
service user, in fact we have already held some of these
people accountable for their actions and will continue
to do so
If
you believe that a service user is committing such an
offence we urge you to contact us immediately, such
calls will be held in strictest confidence.
We
thank our valued customers for their ongoing support.